Difference between revisions of "Troubleshooting"

Revision as of 20:26, 13 March 2020

Game File Locations

The Save File, Log and .mdmp files (if created) are all in the Game Folder, the location will be something along the lines of

C:\Program Files (x86)\Steam\steamapps\common\Heroes of Hammerwatch 

or, on Linux

~/.local/share/Steam/steamapps/Heroes\ of\ Hammerwatch/

depending on where your steam library is installed.

Save Files

Your save is in the /Saves/ folder. It will have a name similar to slot_0.hws The number in the filename is the number of the Profile you're playing on minus 1, so Profile 1 in game is is slot_0.hws, Profile 2 is slot_1.hws and so on.

The versions of the saves with .1 .2 .3 in the name are backups of the Main profile saves, if you have any issues with a save missing or becoming corrupt it's good to check if there are any of these backups in place. Whilst unlikely to contain different save information when compared to the main Slot save due to the nature of when they are created, they can be renamed to the same name as the main profile slot and loaded and are worth checking when other options have been exhausted.

Log

The Logfile is called HWR.exe.log, it might not be obvious if file extensions are disabled. It contains a live log of the in game console, and is updated during play. So you don't need to close your current session to check it. If you've restarted the game since the problem, previous logs are archived to the Logs folder, you can see timestamps in the names of these files to help select the correct file.

mdmp

If the game crashes to desktop, usually, but not always, there are mdmp files created. Please include these when mentioning any issues you had.

Reporting Bugs

If you've encountered any bugs, please ask for support in the Bug-reports channel of Discord (https://discord.gg/hammerwatch) or email the developers at support@hammerwatch.com

Please include your save, log and any mdmp's created as well as a Description of the issue, steps to reproduce it, and relevant screenshots.

Fixing Common Problems

Can't connect to another player in multiplayer

1. Check that Heroes of Hammerwatch is up to date and everyone is running the same build.
2. Make sure everyone launches the game through Steam or GOG Galaxy (not a separate shortcut).
3. If using Mods, ensure everyone has the same mods active
4. Turn firewalls and antivirus off for all players.
5. Verify Game Files Steam GOG
6. Restart all players' PCs.
7. Restart all players' routers, and check for any updates for your router.

Some Players have reported having positive results with the following steps in Steam: Credit to slaphappyhobbitbags on steam

1. Settings>Library then change "Display size for library interface elements" to "small."
2. Settings>Library enable "Low bandwidth mode" and "Low Performance Mode".
3. Settings>Interface then turn off "Enable GPU accelerated rendering in web views."

The Multiplayer Button is Greyed Out

What does the tooltip message say when hovering over the multiplayer button?

• Multiplayer currently Unavailable try again later
  • Ensure that Heroes of Hammerwatch can connect to GOG servers/That GOG isn't down (this can be checked in the console quite quickly, you should see "Signing in to GOG Network" followed by "Signed in to GOG Network"
  • If using the Steam version, ensure Steam is open.
  • Try restarting.

• Multiplayer is unavailable due to having an Unpacked Mod enabled
  • In the mod menu, deselect the unpacked mod.
  • If you have both a packed and an unpacked version of the same mod, you will need to enable or disable them both at the same time.

My textures have been replaced by red text, or the lighting effects have become very blown out

This bug has been around a long time, it seems to be caused by extended sessions of play, and as such it's refereed to as the "take a break bug"

It can be easily fixed by restarting the game, if you're in the middle of a run you can exit out and your progress will be saved.